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Batch - 03
Executive Programme in Healthcare Services Management (EPHSM)
IIM Ahmedabad
Duration: 08 Months
Mode of Delivery: Blended Learning (Online + Campus)
Eligibility: Min. 3+ Years of Work Experience
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in India, in the FT Executive Education Rankings (Open Programmes) since 2022
among business schools in India by NIRF (Management Category) since 2020
Programme Overview
India’s healthcare sector is undergoing rapid transformation, driven by government initiatives focused on improving accessibility, affordability, and quality of care. Programmes such as Ayushman Bharat Digital Mission (ABDM), Ayushman Bharat Health Account (ABHA), Telemedicine Practice Guidelines, and regulatory frameworks like the Clinical Establishments Act are reshaping how healthcare services are delivered across public and private sectors.
In this evolving landscape, healthcare professionals must go beyond clinical expertise and develop strong capabilities in healthcare administration, healthcare operations, healthcare policy, and healthcare strategy. Delivering efficient, patient-centric, and sustainable healthcare now requires a structured understanding of healthcare management practices, quality systems, digital healthcare, and hospital management.
This healthcare management programme is designed to help doctors, administrators, and healthcare leaders build the management skills required to navigate change, improve service delivery, and lead healthcare organizations with confidence in the Indian context.
Key Differentiators
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Certificate of Completion from IIMA
Learn from Eminent IIM faculty and Industry Experts
Rigorous Pedagogy by the renowned IIMA
Interactive Lectures, Group Exercises/Projects
2 Campus Visits covering 5 Days On-Campus Immersion
Rich Peer Group Networking and Learning
Key Learning Outcomes
Pedagogical Methodology
Case study–driven learning with real-world healthcare scenarios
Expert-led interactive lectures by experienced faculty
Group exercises to encourage collaborative problem-solving
Hands-on projects for practical application of concepts
Eligibility Criteria
- Graduates with a minimum of 3 years of professional experience, preferably in healthcare setup.
- The programme is targeted for medical, non-medical professionals, healthcare service providers, medical superintendents, medical officers, healthcare consultants, hospital administrators and others who are seeking to enter the healthcare industry.
Who should attend?
Designed for mid- and senior-level healthcare professionals across public and private sectors, this programme is ideal for those managing healthcare facilities, leading departments, or aspiring to move into leadership, administration, and healthcare management roles. It is well-suited for professionals looking to strengthen their strategic, operational, and decision-making capabilities in healthcare delivery.
Programme Content
The core contents of the programme will include topics that will enable doctors, leaders, managers and administrators to understand the managerial aspects of delivering effective and efficient healthcare services to patients. While the content below is provided in functional terms, participants will also understand the interlinkages between functions and view organizations holistically.
1
Principles of a robust healthcare system and reviewing the paradigm-shift in health service industry
- This introductory module will focus on the profile of the Indian healthcare industry and provide a broad perspective on the dynamic changes occurring in the industry. This will also further the comprehension of patient-centric healthcare in the changing face of healthcare delivery in India.
2
Service quality management
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In this module, participants will understand how services are different from manufacturing. Some differences would be participation of the customer, intangibility and simultaneity. The participants will dwell on the patients’ perspectives about service quality, which will have implications for design and delivery of healthcare services.
3
Operations management
- This module deals with optimal utilization of resources to ensure effective and efficient healthcare services. Some of the topics covered in this module would be hospital operations, planning, process analysis and control, scheduling, capacity planning, and inventory management.
4
Financial management in healthcare
- Topics covered in this module would focus on enabling the participants to understand financial management and its various aspects in healthcare service delivery and to assess the risks and returns associated. They would include financial analysis, levers of financial control, cost control areas and evaluation of new investment opportunities.
5
Marketing of healthcare services
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This module will dwell on taking a customer-centric approach that is orienting organizational activities around customer needs. Given the current scenario, topics related to digital marketing in healthcare will be covered. The module will also cover development and delivery of value to the customers and balancing customer satisfaction with financial sustainability.
6
Data analysis for healthcare management
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These topics would provide understanding of the importance of data for effective healthcare service delivery. Specifically, the topics would focus on database decision making, for example, to deliver quicker treatment to the patients, to improve usage of hospital facilities, to help in effective planning of services.
7
Strategic management
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The topics covered under this module would focus upon leadership and its role in formulating vision mission and overall business strategy of healthcare services. Further, the focus would be on incorporating policy dynamics into organization, strategy and implementation for successful healthcare service delivery. The module will also dwell on issues related to medicolegal aspects such as medical negligence and consumer protection.
8
Technology and health care
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This module will dwell on adoption of technological advancement for patient centric care, including the use of artificial intelligence, machine learning, and other aspects of information technology applicable in healthcare services, for example, electronic health records, remote patient monitoring and telemedicine, while addressing the concerns regarding data, privacy and security.
9
Organizational behaviour and Human Resource Management
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Human Resources are critical for delivery of healthcare services. This module will deal with topics of individual and organizational performance, enhancing commitment towards the organization, managing teams and subordinates, and organizational communication and persuasion.
Fee Structure
Application Fee
(To be paid during online application)
INR 2,000/-* + GST
(Non-refundable)
Total Programme Fee
(Exclusive of Application Fee)
INR 3,90,000/- + GST*
Instalment Pattern
First Instalment
INR 1,95,000/- + GST*
As per the offer letter
Final Instalment
INR 1,95,000/- + GST*
October 10, 2026
*GST (Currently 18%) will be charged extra on these components
Certification
- At the end of the Programme, eligible participants will receive a Certificate of Completion (CoC) of the Programme from IIM Ahmedabad, subject to the assessment and attendance criteria being fulfilled
Know The Facilitators
Prof. Rajesh Chandwani
Faculty Member, Human Resources Management & Co‑Chairperson, Centre for Management of Health Services, IIM Ahmedabad
Prof. Chitra Singla
Associate Professor – Strategy (Strategy & International Business), IIM Ahmedabad
Prof. Rajat Sharma
Associate Professor – Marketing, IIM Ahmedabad
Prof. Viswanath Pingali
Professor – Economics, IIM Ahmedabad
Disclaimer:
- The faculty names provided are for indicative and reference purposes only and do not represent an exhaustive list.
- Faculty may change with/without any notice.
Frequently Asked Questions (FAQs)
What is the Executive Programme in Healthcare Services Management by IIMA?
The Executive Programme in Healthcare Services Management (EPHSM) by IIM Ahmedabad is a professional healthcare management course designed for doctors, administrators, and healthcare professionals to build skills in hospital management, healthcare leadership, policy, and operations.
Who should join this healthcare management programme?
This healthcare management programme is ideal for doctors, hospital administrators, healthcare professionals, consultants, and managers who want to move into healthcare leadership, hospital management, or healthcare administration roles.
What is the duration of the IIMA healthcare management course?
The Executive Programme in Healthcare Services Management is an 8-month executive programme delivered through blended learning, including online sessions and campus modules at IIM Ahmedabad.
What is the mode of delivery for this healthcare course?
The programme follows a blended learning format with live online classes and on-campus sessions at IIM Ahmedabad, making it suitable for working healthcare professionals.
What is the eligibility for the healthcare management programme?
Applicants must be graduates with a minimum of 3 years of work experience, preferably in healthcare, hospital administration, public health, or related sectors.
Will I receive a certificate from IIM Ahmedabad?
Yes, eligible participants will receive a Certificate of Completion from IIM Ahmedabad after successfully completing the healthcare management programme and meeting attendance and evaluation criteria.
What topics are covered in the healthcare services management programme?
The programme covers hospital management, healthcare operations, healthcare policy, healthcare finance, quality management, digital healthcare, AI in healthcare, healthcare strategy, and leadership.
Is this programme suitable for doctors and medical professionals?
Yes, this healthcare management course is specially designed for doctors, medical officers, consultants, and healthcare professionals who want to develop management and leadership skills.
How will this programme help my career in healthcare management?
The programme helps professionals move into leadership, administration, hospital management, and strategic roles by building expertise in healthcare systems, policy, operations, and management.
What is the total fee for the IIMA healthcare programme?
The total programme fee for the Executive Programme in Healthcare Services Management is INR 3,90,000 + GST, payable in instalments as per the schedule.
Are campus visits included in the programme?
Yes, the programme includes campus visits at IIM Ahmedabad for in-person learning, networking, and academic sessions with faculty.
Is this programme recognised for healthcare leadership roles?
Yes, IIM Ahmedabad executive programmes are highly recognised and help professionals build credibility for senior roles in hospital management, healthcare consulting, and healthcare administration.
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